| Target Group: |
People who operate in international teams and wish to improve their conflict management skills. |
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| Duration: |
3 Days |
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| Requirements: |
None |
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| Objectives: |
- Improve participants' interpersonal skills in the area of conflict resolution.
- Improve participants' conflict management skills through enhancing abilities to demonstrate two-way communication skills,
- Diplomacy and empathy in cross-cultural dialogue
- Creating a win-win approach to conflict resolution,
- Recognize and deal skilfully with potential conflict areas
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| Contents: |
- Understanding needs, perceptions, power, values and emotions
- Strategies and outcomes, evaluating "reality" and objectives
- Invoking the "seek first to understand" rule
- Dealing effectively with conflict through empathic communication
- Moderating and facilitating across cultures
- Achieving outcomes / looking for mutuality
- Knowing your partner / perceptual modes
- Cross-cultural awareness / Culture influences the conflict resolution
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| Course Language: |
English |
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| Price: |
€ 2,950 |
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Services