Janero Consultancy GmbH

PROVIDING OUR CLIENTS WITH EXPERT CONSULTING AND CORPORATE FINANCIAL SERVICES

  
Target Group: People who operate in international teams and wish to improve their conflict management skills.
Duration: 3 Days
Requirements: None
Objectives:
  • Improve participants' interpersonal skills in the area of conflict resolution.
  • Improve participants' conflict management skills through enhancing abilities to demonstrate two-way communication skills,
  • Diplomacy and empathy in cross-cultural dialogue
  • Creating a win-win approach to conflict resolution,
  • Recognize and deal skilfully with potential conflict areas
Contents:
  • Understanding needs, perceptions, power, values and emotions
  • Strategies and outcomes, evaluating "reality" and objectives
  • Invoking the "seek first to understand" rule
  • Dealing effectively with conflict through empathic communication
  • Moderating and facilitating across cultures
  • Achieving outcomes / looking for mutuality
  • Knowing your partner / perceptual modes
  • Cross-cultural awareness / Culture influences the conflict resolution
Course Language: English
Price: € 2,950